资讯科技人员服务
The 桥梁 learning environment, 酒井驱动, is an open-source course management system that facilitates the creation of sophisticated web-based instructional materials. 桥梁 provides the academic community with a single environment to manage courses, build e-portfolios for teaching, 学习与评估, while supporting collaboration with colleagues on research, projects and various other university activities.
If you have questions or need further assistance, please email id@mikeshiner.com 或致电（401）254-3187.
——CSALT²教学设计 & 技术
To access limited 同事 information from off campus use your RWU credentials to access RogerCentral. 一旦登录到RogerCentral, use the navigation bar to navigate to the desired Student, 教师, 或员工信息. For additional assistance with 同事 related services, please 访问我们的 支持门户.
To request delivery or support, please 访问我们的 支持门户. To report a problem in a classroom, please call 401-254-6363.
Classroom services include the acquisition, distribution and maintenance of technology equipment in RWU classrooms. The department will deliver and set up equipment upon request from an instructor. The CES unit also provides orientation to installed technology systems in RWU rooms upon request.
- Information about classrooms, including installed technology, is available in the 校园日历.
- Equipment available for delivery includes Samsung display technology, 笔记本电脑, 投影仪, 音频录音机, 相机, 文档相机, 便携式广播系统.
- IT also provides orientation to installed technology systems in RWU rooms upon request.
Event services include equipment setup and onsite support (limited). Recording of special events or presentations can be arranged with one week’s notice.
为了最好的服务, we recommend that requests for equipment be made at least 48 business hours before the equipment is needed and that requests for video services be made at least one week before the event.
Classroom and event support is not normally available on weekends. Please submit requests for weekend services at least one week in advance.
Equipment may be requested for use on campus. 教师 requests for off-campus instructional use of equipment must be approved by the Director of Support Services.
The function of the Desktop Support Services group is to provide desk-side support to all academic and professional university staff and the support work related to desktops and 笔记本电脑. These services include the setup, maintenance and repair of desktop/laptop computers. Desktop Support Services Group work with other IT teams to deliver professional, accurate and timely resolution to all technology user requests.
教师 and staff may submit incidents and questions via mediatech@mikeshiner.com or by calling our mediatech desk at 401-254-6363. All routing of incidents takes place automatically to the appropriate support person.
To request computer equipment office moves, please 访问我们的 支持门户. Please request departmental moves 1 month in advance and individual moves at least 3 days in advance to allow for scheduling of personnel.
电子邮件 and Calendaring for 教师, 工作人员 and Administration is provided by Microsoft Exchange
Access your email and other O365 apps online
For more information, 访问我们的 支持门户.
All forms are available at our 支持门户.
信息技术 is excited to announce the deployment of a new tool for self-management of passwords! ADSelfservice Plus is an easy-to-use, secure, web-based end-user password reset management solution. This tool will enable the RWU community to easily self-manage passwords (Active 目录, O365邮件（教职员工）, and Gmail (students) and unlock their accounts 24/7/365 without a call to the helpdesk.
To register for ADSelfservice Plus through the mobile app:
- Download the "ManageEngine ADSelfServicePlus" from the Apple App or Google Play store
- Open the app and select "Server Settings"
- For server name, enter "passwords.mikeshiner.com”. 端口输入“443”. 协议选择“HTTPS”
- 选择“保存”
- Sign in using your Active 目录 ("桥梁" or computer) password
- Follow the steps to register your account
Register for ADSelfservice Plus via the web
1. 点击用户注册
2. Sign in using your Active 目录 (“桥梁” or computer) password
3. Follow the steps to register your account
For more information 访问我们的 支持门户.
If you have questions or need additional assistance, please contact the MediaTech helpdesk at 401-254-6363 or mediatech@mikeshiner.com
To request a phone or get support, 访问我们的 支持门户.
To request access to a shared printer, please complete the following request form:
工作人员 will use RogerCentral to review check pay advices, submit banking information and update personal information, including emergency contacts and addresses, 等.
Important Changes to the Adobe Creative Cloud suite of products:
There have been major changes to how Adobe licenses their products, moving to a “named-user model”. This requires active faculty and staff to log-in to the Adobe Creative Cloud. License keys are no longer available for use. IT will continue to install the application to faculty and staff computers but by logging in, Adobe应用程序可以下载, updated and uninstalled directly by the user. Users are able to install and use the software from two computers.
软件下载
The Adobe Creative Cloud Application can be downloaded or managed by logging in at Adobe门户网站.
- To sign in from Adobe门户网站:
- Click “Sign In” in the upper right corner
- Enter your RWU email address and click “continue”
- Select “Company or School Account”.
- Log-in to your RWU secure portal page.
- From the menu, install the Creative Cloud Desktop
- Launch the Adobe Creative Cloud app from the system tray or the Programs/Applications menu to launch or install package offerings.
For a list of 培训 resources at RWU, please visit the 技术培训页面.
RWU has deployed wireless coverage in all areas of the university used for research, 学者, 和研究.
We are in the process of upgrading our wireless to the latest standard 802.11ax as the industry gears up for Wifi 6. Maple and Cedar residence halls were the first to get this new standard in August of 2019, with other residence halls to follow in July 2020. The remaining campus is covered with 802.11个ARUBA接入点.
Infrastructure equipment in order to achieve the following goals:
- Utilize authentication to ensure that only RWU community is receiving wireless access and the University is not unwittingly supplying its neighbors with access that they are not legally entitled to.
- Ensure that bandwidth and traffic controls are put in place to ensure access to all users as much as feasible.
- Maintain and enforce the wireless airspace policy in order to control interference.
- Assume a 5-year lifecycle for wireless equipment.
For more information or assistance 访问我们的 支持门户.
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